Privacy Policy

Information we collect and how we use it

Casino Extreme may collect information that you provide directly, information created when you use the website, and information received from service providers that help us operate our services. The information we handle depends on how you interact with the website, the features you use, and the checks that may be required before or during your use of an online gambling account.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications. This information is used to create and administer your account, provide customer support, process requests, keep your account secure and communicate with you about important service matters.

Identity and verification information

To help meet applicable gambling, identity, age, financial crime and security requirements, we may ask for identity or verification information. This can include copies or details from identity documents, information used to confirm your age or location, and information needed to understand account activity. We may also use suitable verification services or other checks to help confirm that information is accurate and that an account is being used appropriately.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment information may be processed through payment providers and other specialist partners. We use transaction records to operate account services, respond to payment queries, detect unusual activity, prevent fraud and meet financial and record-keeping obligations.

Technical, device and usage information

When you use our website, we may collect technical information such as your IP address, browser type, device details, operating system, approximate location, language settings, pages visited, access times and interactions with the website. We may also record information about errors, performance and security events. This helps us maintain the website, improve functionality, troubleshoot problems, protect accounts and understand how our services are used.

Why we use information

• To open, maintain and administer your account.
• To provide gambling and related online services.
• To complete age, identity, verification and security checks.
• To prevent fraud, money laundering, account misuse and other prohibited activity.
• To process deposits, withdrawals and other account transactions.
• To provide customer support and respond to complaints or enquiries.
• To maintain, test and improve the website, systems and user experience.
• To send service messages, security notices and other essential communications.
• To send marketing communications where permitted and where you have provided any consent required.
• To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

Security, retention and your privacy rights

Keeping information secure

We use reasonable technical, administrative and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No online service can guarantee that information will always be completely secure, so players should use strong passwords, keep login details confidential and contact us promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account has been closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used or raise a concern about our handling of it.

To exercise your data rights, contact support@casinoextreme.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or identity documents. We will consider and respond to requests within a reasonable period, subject to applicable requirements, security considerations and any lawful reasons for retaining or restricting access to information.

Deletion may not be available immediately in every situation. For example, we may need to retain certain records to meet legal or security obligations, resolve disputes, investigate suspected misuse, complete a transaction, or protect the rights of Casino Extreme and others. Where information cannot be deleted, we will seek to limit its use to the reason it must be retained.